Returns policies

Summary

Kohls
Mr. Porter
ECCO Shoes
Calendars
Hammacher Schlemmer
Brookstone
Forzieri
Worldwide Golf Shops
Appliances Connection
Hampden Clothing
eBags
Saks Fifth Avenue OFF 5TH
GameStop
shoes.com
Big Dogs
US Toy
Ties
Tervis
Nordstrom
HAGGAR
Paragon Sports
CafePress
Hearth Song
Lamps Plus
Reeds Jewelers
EMS
Sutro Pool & Spa Market
Grand Slam New York
Walgreens
Stage
Marks & Spencer London
Burlington Coat Factory

Returns policy for Kohls

Kohl's is proud to offer our "No Questions Asked - Hassle-Free" return policy for all purchases*.

- There are no time restrictions for returns.
- No receipt is needed for Kohl's Charge purchases.
 Currently our store Associates can locate Kohl's Charge purchases up to 12 months after the purchase date, and the credit can be applied to your account. Non-Kohl's Charge purchases, or purchases made outside the 12 month timeframe qualify for a Kohl's Merchandise Credit or a corporate-issued refund.


Returns policy for Mr. Porter

RETURNS AND EXCHANGES

Making a return or exchange is easy using our free collection service. Just make sure you request your Returns Merchandise Authorisation (RMA) number and send your item(s) back to us within 28 days of receiving your order.

More info: http://www.mrporter.com/Help/ReturnsAndExchanges


Returns policy for ECCO Shoes

Return by Mail
If for any reason you are not satisfied with your purchase, you may return it for a full refund of the purchase price you paid minus all shipping charges. Items must be unused and unworn in order to be accepted for a refund. We will issue you a credit to the original form of payment.

At this time, us.ecco.com can only accept returns purchased through our website. All purchases made through an ECCO retailer or an ECCO retail store should be returned to their original place of purchase.

Returns should be shipped within 60 days of the original shipment with the receipt from your us.ecco.com purchase. We can only issue credit to the credit card, debit card or PayPal account used for the purchase.

We will contact you if we receive a return that has been damaged or worn and will return this item to you. Shipping and handling charges are not refundable. All us.ecco.com returns must be sent back using your returns label that was included in your original shipment.
For a returns form please access: [https://us.ecco.com/service-pages/returns-and-exchanges/returns-form.html]

Please contact Customer Service with any questions at:
1-877-240-2365
Mon-Fri 9am - 6pm EST. 
We are closed Sat and Sun.
Returns should be sent to:

ECCO Internet, Inc.
8 Akira Way

Londonderry, NH 03053
Attn: Returns Department


Returns policy for Calendars

Our Return Policy

We offer a 30-day, money-back guarantee. If you are not completely satisfied with your purchase, you may return it to us within 30 days for a prompt refund, or you may exchange the item for an item of equal or lesser value.

- All items must be in their original condition. Please return items in their original shrink wrap.

- We are willing to make exceptions as needed, as long as the item has not been written in or shows no signs of usage such as creases, folds, etc.

- We are unable to accept returns of personalized merchandise except in cases of damage or defect.

- All items should be returned with adequate packing materials to ensure that they are not creased or otherwise damaged in the return shipment.

- You will receive a full refund of the product's purchase price minus original shipping charges.

- Please allow 2-3 weeks for returns to be received and processed.

- Calendars.com and DogBreedstore.com are not responsible for lost returns.

Order Contained Damaged or Incorrect Items:
Contact our Customer Service Team at 800-366-3645 or via email and we will process your return for you!
[https://www.fuzeqna.com/calendars/consumer/question.asp]

All Other Returns or Exchanges:

Please fill out a Return Merchandise Authorization form [http://www.calendarholdings.com/calreturns/calreturns.asp]

Send us your return by your preferred shipping method to:

Calendars.com
ATTN: Returns Processing
6411 Burleson Road
Austin, TX 78744-1414


Returns policy for Hammacher Schlemmer

Returns & Exchanges

Hammacher Schlemmer strives to ensure that our customers are 100% satisfied with their purchase; however we understand that there may be a need to request a return or exchange. Under our Lifetime Guarantee of Satisfaction, items that we sell are guaranteed for their normal life under standard non-commercial use. In the unfortunate event that you need to return an item, please refer to the applicable section below for instructions on how to return or exchange your item.

Return Form

Please include a copy of the return form you received with your shipment. If you do not have a return form, please go to [https://www.hammacher.com/images30/return-form-07092018.pdf] to print one and include it with your return package.

Returns

If you elect to receive a refund on your return, please fill out the Return Form, located on the back of the packing slip that was included in your order. If you no longer have your Return Form, please include the following information in your return package:

- Name
- Billing Address
- Billing phone number
- Order number
- Item you are returning
- Reason for the return

Refunds on orders less than 1 year from shipped date

Merchandise can be returned for a refund. Refunds will be credited back to the original form of payment, less shipping and service fees. Return processing fees are also applicable as follows:

- Packages 10 lbs. or less will be assessed a $10.95 shipping fee
- Packages over 10 lbs. will be assessed a $14.95 shipping fee

Refunds on orders more than 1 year from shipped date

Merchandise can be returned for a refund. Refunds will be credited in the form of a Hammacher Schlemmer Gift Certificate, less shipping and service fees. Return processing fees are also applicable as follows:

- Packages 10 lbs. or less will be assessed a $10.95 shipping fee
- Packages over 10 lbs. will be assessed a $14.95 shipping fee

Exchanges

If you would like to exchange your item, please fill out the Return Form, located on the back of the packing slip that was included in your order. If you no longer have your Return Form, please include the following information in your return package:

- Name
- Billing Address
- Billing phone number
- Order number
- Item you are returning
- Reason for the return
- Item number for new order

Exchanges on orders less than 1 year from shipped date

Merchandise can be exchanged for the same item or you can elect to exchange for a different item. If you choose to exchange your item for merchandise of lesser value, we will refund the difference to your original form of payment. Exchanges for items of greater value will require additional payment. Return processing fees are applicable as follows:

- Packages 10 lbs. or less will be assessed a $10.95 shipping fee
- Packages over 10 lbs. will be assessed a $14.95 shipping fee

Exchanges on orders greater than 1 year from shipped date

Merchandise can be exchanged for the same item or a different item. If you choose to exchange your item for merchandise of lesser value, we will refund the difference to you via a Hammacher Schlemmer Gift Certificate. Exchanges for items of greater value will require additional payment. Return processing fees are also applicable as follows:

- Packages 10 lbs. or less will be assessed a $10.95 shipping fee
- Packages over 10 lbs. will be assessed a $14.95 shipping fee

If the item or model being returned is no longer offered, customers will receive a Hammacher Schlemmer gift certificate for the original purchase price or pay the difference to exchange for the current model or alternate item of their choice. In the event you are exchanging for merchandise of a lesser value than the purchase price, the difference will be credited to you via gift certificate. Shipping charges on exchange orders may be applicable.

Gift Recipients

Customers who receive our merchandise as a gift may also participate in our lifetime guarantee. In the event that you need to return your item for a refund or an exchange, please include the following information with your return:

- Original Order Number
- Purchasers Name
- Purchasers Address
- Recipient’s Name
- Recipient’s Address
- Recipient’s Phone Number
- Item returned
- Reason for the return
- Item number for new order (if exchanging)

If you are unable to provide the above information, please reach out to Customer Service at 1-800-321-1484 Monday - Friday 7:30 AM - 11 PM EST and Saturday - Sunday 7:30 AM - 8 PM EST. to provide the information necessary to identify your order details.

Merchandise can be exchanged for the same item or a different item. If you choose to exchange your item for merchandise of lesser value, we will refund the difference to you via a Hammacher Schlemmer Gift Certificate. Exchanges for items of greater value will require additional payment. Return processing fees are also applicable as follows:

- Packages 10 lbs. or less will be assessed a $10.95 shipping fee
- Packages over 10 lbs. will be assessed a $14.95 shipping fee

Refunds can only be provided in the form of a Hammacher Schlemmer Gift Certificate.


Returns policy for Brookstone

We want you to be satisfied with every item you purchase from us. All merchandise purchased from Brookstone may be returned within 60 days of the date of purchase, with the exception of massage chairs which may only be returned within 30 days of the date of delivery, with an original receipt to a Brookstone store or to our Returns Processing Center by calling 1-800-846-3000. 

Returns made within 30 days of the date of purchase may be exchanged or refunded in the original form of payment. Cash returns that exceed cash on hand levels at time of return will be issued a refund by mail.

Returns made between 31 – 60 days of the date of purchase may be exchanged or refunded for a merchandise credit in the form of a Brookstone gift card.

Returns made with a gift receipt within 60 days of the date of purchase may be exchanged or refunded for a merchandise credit in the form of a Brookstone gift card.

Some items cannot be returned if opened, including but not limited to: personalized and autographed items; personal care items such as headphones, pillows and groomers; and select other products.

Brookstone gift cards are non-refundable and are not redeemable for cash except to the extent required by law. Please see the back of our Brookstone gift cards for all applicable terms and conditions related to their use and redemption.

Select merchandise, including but not limited to massage chairs are subject to a restocking and return shipping fee once the order is placed, except where defective or prohibited by law.

The value of any promotional item or gift card given in conjunction with a sale and not physically returned will be deducted at time of the return.

All sales of items purchased at Brookstone Liquidation and Outlet centers are “as is” final sales and cannot be exchanged or returned for a refund or merchandise credit.

Purchases made using “gaming” or “player” points at casino stores are only returnable to the original location.

After 60 days, please refer to the original manufacturer’s warranty for product service issues.


Returns policy for Forzieri

RETURN POLICY

IT'S EASY TO MAKE A RETURN

Forzieri is glad to offer a Full Satisfaction Guarantee and will accept returns within 28 days from delivery date of your merchandise. Please note, Return Authorization Numbers must be requested within 14 days of receiving your order. You will then have a further 14 days to return unsuitable items.

In case, for any reason, you are not completely satisfied with your purchase, we will be happy to accept a return for a refundstore credit or an exchange.

Simply follow 4 steps to make your return:

1. Make sure you have read our Return Terms & Conditions above.

2. Enter your Forzieri Account and go to "Return Items". Select the items/orders you wish to return and submit your return authorization request form. (Your account will only display orders eligible for returns).

3. Forzieri will provide you a Return Authorization Number and Instructions.

4. Follow the return instructions and ship the item back to us.

Please note:

- Repack the product in its original packaging materials, including warranties. Do not include any other markings or text on the package except what is specified in our return instructions.

*Please note, Free Return terms are not applicable for items purchased via LYST.COM

The item must be returned in new and unused condition, in the original boxes and with all paperwork (this includes warranties), parts and accessories to insure full credit. "New and unused" means that there are no scratches, marks, or blemishes on the item; there are no signs of wear on the product, the tags, or the case; and the product must not have been sized or altered in any way. We cannot accept a return of any item with any indication that it has been used.

Shipping from FORZIERI back to the Customer for replacement items will be complimentary, with no additional cost. In case of exchanging with a lower value item, the difference will be provided as a store credit.

Replacement items will be shipped from FORZIERI back to the customer at no additional cost. In the case of an exchange for a lower value item, the difference will be provided as a store credit.

FREE GIFTS WITH PURCHASE

Free Gifts with purchase must be returned together with your purchase to be eligible for a refund. Or, you can choose to return the purchase for an exchange or store credit and still keep the Free Gift.

SPECIAL ORDERS, MONOGRAMMED OR CUSTOM ITEMS

Special orders are not eligible for return or exchange. Custom-made and monogrammed items are considered special orders.

DISCOUNTED ITEMS

Return of items discounted for 60% or more off their original price can only be processed for store credit or product exchange. No refund can be applied in this case.

DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged or defective item, contact our Customer Service immediately (within 48 hours from delivery). Please supply your order number from your original confirmation e-mail. We will also need your e-mail address and phone number. Forzieri will make every reasonable effort to replace the item in a timely manner. If there is extensive damage to the carton, refuse the order and contact our Customer Service immediately. Please have your order number available when you contact Customer Service.

All items properly returned under this policy are eligible for a refund or a store credit, at your option. If you choose a refund, the full purchase price (shipping excluded) will be credited when Forzieri has received and processed your return. Typically, within 7-10 business days after the item is delivered back to Forzieri. You can check the status of your return within the My Account area. We will email you when the credit has been submitted to your credit card. Credit card companies vary in the time it takes for a "credit" to appear on your monthly statement. Please allow one to two billing cycles for the refund to appear on your statement.

FURTHER RETURNS

You can return your exchanged item within 28 days from the delivery date of your original order. Please note that for further returns, we can not guarantee refunds, only store credits and exchanges. Shipping fees may apply.

*Please note, Free Return terms are not applicable for items purchased via LYST.COM


Returns policy for Worldwide Golf Shops

Return Policy:

Worldwide Golf Shops is committed to providing products of high quality and value, and we back this commitment with a satisfaction guarantee. If you purchase an item from us that for any reason fails to give complete satisfaction, you may return it to us for an exchange or full refund so long as it is new and unused, and in its original packaging.

The following products may NOT be returned: 

- Special orders
- Custom golf clubs
- Personalized items
- Books and software

Returns must be completed within 30 days of your receipt of the merchandise. All return shipping charges must be prepaid unless purchase qualified for free returns and we provide you a Prepaid Shipping Label. We will not accept return items shipped to us C.O.D. Please include a copy of your receipt and a note the reason for your return and enclose the slip in the original shipping carton. If you do not have your packing slip, please include a separate piece of paper containing your printed name and address, email address, order number, your Edwin Watts Golf Customer Number and the reason for the return or exchange. Please make sure to wrap the package securely and send it to the following address:



Worldwide Golf Shops

Attn: Return Department

1421 Village Way

Santa Ana, CA 92705



Returns and exchanges are accepted only for items purchased from Worldwide Golf Shops. Refunds will be applied based on the original method of payment.

Shipping

Original shipping charges are non-refundable.

Defective Products

All products have a 2 year warranty from date of purchase, if purchased prior to 2 years it is void of warranty.

To return defective products, simply make a note with your name, return shipping address, and daytime phone number. Include a copy of your original invoice which will help expedite your return. If you do not have your original invoice, explain in your note who the original purchaser was and approximate time of the purchase. Explain the problem that you are having with the product, also include any pertinent information you feel you need to tell us.

Return this information, along with all components of the product(head, shaft, all broken parts, etc.) to:



Worldwide Golf Shops

Attn: Returns Department

1421 Village Way

Santa Ana, CA 92705
 
Warranty Claims

Warranty claims are subject to the discretion of the original product manufacturer. Warranty information is included with many manufacturers' products, or may be found on their respective web sites. Please contact Edwin Watts Golf prior to returning any merchandise for warranty consideration.

Shortages

Many orders ship in multiple cartons and may arrive days apart, so check your packing slip before calling us to report a shortage. All claims for shortages must be made with the carrier within 10 days of the invoice date.

Damaged Goods

If an item reaches you in damaged condition, save the shipping carton and notify Edwin Watts Golf at once. Please do not return damaged or broken merchandise to us unless you receive our instructions to do so. This is necessary so that you do not lose your right to file a claim. All claims for damaged goods must be made with the carrier within 10 days of the invoice date.

How to Return Merchandise

In order to return golf equipment for exchange or refund, the equipment must be in new and unused condition. If you have hit the clubs at the range, the course, backyard, etc. it is no longer new and is non-returnable.

All apparel and accessories; i.e. shoes, gloves, etc must be in a new and unused and in original packaging with original tags on product.

To send back new equipment, make a copy of your original invoice and include a note with any pertinent information we need to know; i.e. exchange for different type of club, different flex, or different model, or address change. If you cannot locate your original invoice, then please just make a note. If you're shipping to a different address than what we originally shipped to, please include it in your note. Also, include your daytime telephone number and your evening number in case we have any problems with availability, so we will be able to contact you.

Please send the merchandise back to the following address:



Worldwide Golf Shops

1421 Village Way

Santa Ana, CA 92705.
 


Returns policy for Appliances Connection

AppliancesConnection offers a 30 Day Hassle-Free Return Policy from the date of receipt of merchandise. If, for whatever reason, you are not 100% satisfied with your purchase, you could return it to our warehouse for a full refund. Just go through our easy online process under my account, submit a web ticket and receive an RMA number.

Requirements for a Full Refund

- Item(s) must be in new condition, in the state that it was received.
- Item(s) must be returned with all original packaging and accessories, including blank warranty card, UPC code and no rebates have been filed and/or claimed.
- Item must be shipped back to us fully insured using a trackable shipping method.

When a Fee will be Deducted From Your Return

- If you choose to have AppliancesConnection.com pick up and return the item(s), you will receive a refund less $0.75 per pound return shipping fee.
- If you refuse delivery for any other reason besides a damaged product, you will receive a refund less the outbound and inbound shipping, rated at $0.75 per pound, and a 10% restocking fee.
- If you refuse the entire shipment if only a part is damaged, you will receive a refund less the outbound and inbound shipping, rated at $0.75 per pound, and a 10% restocking fee for the non-damaged merchandise.
- Items that are returned to us because the address was invalid and could not be delivered will receive a refund less outbound and inbound shipping, rated at $0.75 per pound, and a 10% restocking fee.
- If your order included a package discount, the discount will be void and you will not be credited for the total amount of the discount.
- If an item is returned in a condition other than new.
- If parts or accessories are missing from the original packaging.

When Can I Not Return A Product

- It has been more than 30 days from the date you received your shipment
- Item is marked as "Final Sale" or "Special Order"
- Item is in used condition
- Warranty card has been filled out or the product has been registered or serviced, or rebates have been filed and/or claimed for the product(s) you want to return.

How Do I Return A Product

- Simply log into My Account (www.appliancesconnection.com/myaccount.html), view your recent orders and a request to return a valid product will be available for up to 30 Days from the shipping date.
- You may also request a product return by submitting a web ticket (www.appliancesconnection.com/ticket-support.html).
- Additionally, you can also request a return by calling our customer service department at 800-299-9470 ext 1502.
- Once you have contacted us for a return, an RMA form will be issued with the address where to ship the item(s) back to the appropriate warehouse.

What Steps Can I Take To Avoid A Return

- If you are purchasing an electrical appliance, please check the voltage, fuel and gas type requirements to make sure that you have selected an appropriate model. If you are not sure, please consult your contractor.
- If you are purchasing built-in appliances, or plan on using your appliance in a built-in setting, please make sure to check the cutout dimensions of the units you are ordering to ensure that they will fit into the space. Don't forget to account for airflow, door swings and openings!
- If your item arrives with minor or cosmetic damages due to shipping, don't worry. We can attempt to replace the damaged parts or door damage on the product.
- If ordering furniture or other large products, please make sure to measure the area that they will be placed, taking into account space for walking room or drawers/doors open.
- Please make sure that the item that you are ordering will fit through the doorway to your residence. Additional fees may apply if the door must be removed. If you order In-Home Delivery, but the item does not fit, the shipping company will leave the product right outside or on a porch or garage.
- If your product arrives to your location with a manufacturer malfunction, you need not worry. All products sold by AppliancesConnection.com in new condition will be fully covered under the manufacturer's warranty. If the product malfunctions within our 30 Day Return Policy, AppliancesConnection.com will ensure that your product will be returned to factory standard condition or if the manufacturer deems it unrepairable, will pick up the item and exchange it or provide you with a refund. After the 30 Day Return Policy, we will assist you in working with the manufacturer to get parts, repair or replacement under the manufacturer's warranty, or you can contact the manufacturer directly.

Exchange Policy

- If you would like to exchange your brand new product within the 30 Day Return Policy, you can either return the product back to us at your expense, or if you prefer that we pick up the unit, you will be credited less the cost of shipping to come back to us, rated at $0.75 per pound. You will be charged for the difference between the item returned and the new item, and if the item is less expensive, we will provide a credit back to your account once the item has been received at our warehouse in good condition.
- If you require technical support, manufacturer warranty information, product manuals or repair locations, please contact the manufacturer of your product(s) directly, or log into your account and submit a question via our web ticket system.

Delivery Policy

- At the time of delivery, an adult is required to sign and accept the delivery.
- All deliveries are fully insured from the day it leaves our warehouse until it reaches your location.
- You must inspect all product(s), check the unit for damage on both the interior and exterior of the carton prior to signing for the delivery.
- For large products delivered by truck, delivery insurance solely covers damages to merchandise noticed during unboxing and inspection and noted on the freight carrier's bill of lading. Neither AppliancesConnection, nor the shipper, shall be held liable for any damages that have not been properly noted and reported.
- All damages must be noted on the Bill Of Lading of the shipping company and refuse the delivery for the damaged product(s) only, not the entire order.
- For UPS or Fedex deliveries, you have 24 hours to report any damages.

- It is required that you take photos of any damage that you notice in order to use as proof.
- For inside deliveries, you must make sure your walls and floors are covered. Neither Appliances Connection nor the shipping company will be held responsible for damages to your personal property.
- Our customer service department must be notified within 24 hours of delivery for all damages by submitting a web ticket (www.appliancesconnection.com/ticket-support.html).

Order Cancellation Policy

- You may cancel an order at any time prior to it shipping out.
- "Special Order" or "Final Sale" products may not be cancelled at any time.
- If you cancel, return or exchange any part of your order, you will forfeit your package discount and you will be credited less the amount of the total discount.

Product Image and Specifications Policy

- The product images on this site are there to give you an idea of how the product looks. You cannot rely solely on the image when placing an order.
- Some images may be there to show a product feature, design, handle style, finish etc.
- Sometimes, the manufacturer does not provide an image for the item, but will provide a similar image or a different color to give you an idea of what the product looks like.
- You must carefully read the specifications or ask one of our sales associates for any information that you are unclear about.
- Specifications on our site may not always be correct, as the manufacturer can change the item at any time.
- For best practices, please check with the manufacturer's website for all dimensions and other specifications.


Returns policy for Hampden Clothing

We stand behind the quality and fit of all our products and always want to make sure that you're 100% satisfied with your purchase. We want you to love the pieces that you purchase from us forever! Our Return Policy varies depending on whether you purchased your item in store or online.

In Store Return Policy
Because you were able to touch and feel the item, as well as try it on for fit and size with the help of our stylists, we will accept returns and exchanges for store credit on regular price, unworn, unwashed, unaltered merchandise within 10 days of the purchase date.

Online Return Policy
We understand that returns and exchanges are sometimes necessary when shopping online. We will happily accept returns or exchanges on regular price, unworn, unwashed, unaltered merchandise within 14 days of the purchase date. All Sale Merchandise, Jewelry, Sunglasses, Swimsuits and Lingerie are final sale and not eligible for Free Returns/Exchanges. Merchandise must be received back in the store within 14 days of the purchase date.  Please do not use shoe boxes to ship footwear--footwear and shoe box must be shipped within a larger box. Footwear must include the original shoe box in its original condition, without postage labels. Please note that international returns are not eligible for free returns or exchanges. Please see below for more details on international orders. 

All Sale Merchandise is final sale and not eligible for Free Returns/Exchanges.
If you have any questions or concerns, please feel free to email us at [info@hampdenclothing.com] or give us a call at 843.724.6373.

To request a return or exchange:

If you were shopping online and logged into your account during the original purchase, please follow the instructions below to initiate a return. If you were not logged in during your original purchase or purchased the item in store, please email info@hampdenclothing.com to let us know, and we will be happy to assist you with the return. We always do our best to respond within 1 business day of your request. If you have any questions about the returns/exchanges process, please don't hesitate to email [info@hampdenclothing.com] or call 843.724.6373.

1. First, log into your account  "My Account" at the top right of your screen (on desktop computers). On mobile devices, scroll to the bottom of any page, go to the Customer Service drop down, and to "My Account".
2. Once you've logged in, check "Order History" on the left side of the screen to view your orders.
3. Next, go to the magnifying glass next to the order you wish to return.
4. Now, go to the green arrow next to the item you wish to return, fill out the information on the form, and "Continue".
5. Once your return request has been submitted, we will email you a UPS return shipping label within 1 business day. 
All sale merchandise, jewelry, sunglasses, swimsuits and lingerie are FINAL SALE, and are not eligible for Free Returns/Exchanges.


Returns policy for eBags

Easy Returns

If you are not completely satisfied with your purchase you may return any unused merchandise within 30 days, via a pre-paid UPS return label. Upon receipt of your return, a prompt refund will be issued either to your original method of payment or an eBags store credit, at your choosing.

NOTE: eBags Brand products may be returned at any time, and are guaranteed for life under the eBags Lifetime Warranty. If you wish to return an eBags Brand item after the 30 day returns period has expired, simply contact eBags Customer Care. [www.ebags.com/help/contactus]

A nominal fee of $4.95 per item will be deducted from the return credit for those customers who choose the refund option during the returns process.

eBags Rewards Members who opt for a refund to their original form of payment will receive $5 eBags Rewards credit per item returned, which will be deposited to their Rewards account when their return is received. The $5 eBags Rewards credit may be used towards a future merchandise purchase at eBags.com. Some restrictions may apply.

Customers who choose store credit at the time of return rather than a refund will be exempt from the $4.95 per item return fee. However, all customers who choose a store credit will NOT be eligible for the $5 eBags Rewards credit with their return.

What Else Do I Need To Know?

- If you received an incorrect or damaged product, please contact us immediately so we can resolve the issue. We want every purchase to be exactly as anticipated and promised. [www.ebags.com/help/contactus]

- All returned items must be in the condition you received them, with all hang tags attached and in the original packaging.

- eBags will provide you with a pre-paid UPS label to return the items to us. Any UPS drop-off location will accept your return.

- Items are protected by eBags against manufacturing defects for 30 days from the receipt of shipment. After that time, please refer to the manufacturer's warranty policy. [www.ebags.com/help/warrantyotherbrands]

- If you're returning more than one item, we may ask you to ship items together or in separate boxes.

- Your refund will include the price of the bag and any taxes, but will not include any original shipping charges, if applicable. Your refund will also reflect the deduction of the $4.95 per item fee for returns.

- Your credit will be issued after we have received and processed your returned item(s). This time may vary; if you're receiving a refund via credit card, please allow one full billing cycle for the refund to appear on your statement.

- Gift Returns: If you have received an eBags item as a gift and are not completely satisfied with the gift, please use our Gift Return page to receive a store credit in the form of an eBags Gift Certificate. [www.ebags.com/orderhistory/giftreturn]

- Your gift return will be issued as a store credit in the form of an eBags Gift Certificate. The amount of the Gift Certificate will reflect the original purchase price, less any original shipping charges [if applicable]. Your Gift Certificate will be emailed to the email address you provided during the return process.

For more information visit: http://www.ebags.com/help/returnpolicy


Returns policy for Saks Fifth Avenue OFF 5TH

We want you to be pleased with your purchase. We will gladly exchange, replace or credit your purchase when it is returned to Saks Fifth Avenue OFF 5TH in saleable condition within 30 days from the date of purchase. (Certain exclusions apply.) Proof of purchase is required. Merchandise must be in saleable condition, unless defective when sold, and all tickets must be attached to each item. Simply follow the guidelines below.

If you decide to return one or more items purchased as part of a Buy One Get One (BOGO) or other dollar or percentage off promotion, a pro-rated portion of the purchase price will be returned to you unless all of the qualifying items are returned.
We recognize that returns are important to our customers. To ensure a positive shopping experience for all our customers, if we identify through electronic analysis an unreasonable return pattern, we may restrict or refuse future transactions from such customers at Saks Fifth Avenue OFF 5TH or at saksoff5th.com.
Sales to individuals whom management believes are resellers or bulk purchasers are final sales. No exchange or return privileges will be granted.

Returns:

In-Store:

You may return eligible items to any Saks Fifth Avenue OFF 5TH store with the Return Form shipped with your order.

By Mail:

Complete the Return Form included with your order and indicate the method by which you wish to be credited.
Enclose the Return Form with your shipment.
For future reference, retain the first page of the Shipping Summary included with your order.
Affix the pre-paid return label to the outside of your package and send via U.S. Mail or FedEx (we provide insurance); a $9.50 return postage charge will be deducted from your refund. If you choose to ship your return via a different carrier, please insure the package and ship to:

Saks Direct - Returns
1 Walden Books Drive
LaVergne, TN 37086

Exchanges:

In-Store:

You may exchange your merchandise at any Saks Fifth Avenue OFF 5TH store. Simply bring your merchandise and the Return Form shipped with your order.

By Mail:

If you wish to get a different item or size, please return your original merchandise and place a new order by calling 1.866.601.5105. You will receive a refund for the returned merchandise as soon as it is processed. Standard shipping will be provided free of charge on your new order.


Returns policy for GameStop

Return to GameStop.com.

To return or exchange an item to GameStop.com, include the packing list, identify the reason for the return, and send it to the address on the return shipping label.

Return to any GameStop store.

Certain items may be returned by taking them to a GameStop store location in the United States. Items returned to a GameStop store location must be accompanied by the original packing list. Store return policies may vary and are subject to manager approval.

Guidelines

Refunds are issued in the original payment type. Cash purchases over $150 are subject to a refund by check issued from our corporate office within 14 business days. Customers with a gift receipt will only receive an exchange or a gift card of equal value. We reserve the right to refuse any return.

Handling costs are non-refundable. If the reason for your return is due to our error, please contact us at 1-800-883-8895 for a handling credit.

We reserve the right to refuse any return and to require that certain items be returned directly to the manufacturer.


Returns policy for shoes.com

RETURN/EXCHANGE POLICY

If you are not happy with your order, we are happy to accept a return or exchange.
Return shipping is free for merchandise being shipped from within the United States.
- Return shipping is free*. For each shipping address, we will provide you with one pre-paid UPS shipping label to return your order to us. Because we provide you with only one pre-paid shipping label per order for each shipping address, we suggest you wait for receipt of all items to that address before beginning the return/exchange process. After receiving all items on your order, please place all return items into one shipping box (any type of shipping box) to take advantage of the free return postage. You can return your order for up to 60 days from the purchase date, except for orders places on Shoebuy's Private Event site, [events.shoebuy.com]. Orders placed between November 1 — January 1 are eligible for the 90 Day Holiday Return Policy. Items that you return or exchange must be in the condition that you received them and in the original box. Shoebuy does not guarantee wear or tear or any damage unrelated to the manufacturer.
 - We will send you an email confirming your request, including the 18-digit tracking number on the pre-paid UPS shipping label and a link to track the package. Once your return is received and inspected by the fulfillment centers, your refund will be processed and a credit for the full purchase price of each item will be automatically applied to your credit card or original method of payment withing approximately 5 business days ("business days" are Monday through Friday, excluding weekends and US Holidays). Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
- Please allow 1-2 weeks following receipt of your return for exchanges to arrive, if you requested an exchange. We will send you an order confirmation email for your exchange order as soon as it is placed. If you are in a hurry, return your original item for a refund and place a new order online for your replacement item. This will expedite your receipt of the new/replacement item.
- Please note, Shoebuy.com can only provide free return shipping for items shipped from a U.S. address. If you are returning an item within our 60 Day Return Policy from an address outside the U.S., please ship to:

Shoebuy.com / Attn: Returns / 34 Cabot Road / Woburn, MA 01801.

If you are returning an item within our 90 Day Special Return Policy, please follow the same procedure. In addition, please clearly write your Shoebuy.com Order Number on the outside of the shipping box. If you have any questions regarding returns from an address outside the U.S., please call Shoebuy.com Customer Service.
- Please do not send your order to the manufacturer. We will take care of everything for you.

* Shoebuy.com free return postage does not apply to orders/merchandise being returned from locations outside of the United States and APO/FPO locations, or on return of items purchased from Shoebuy Private Event sales at Shoebuy's Private Event site, events.shoebuy.com.
** Shoebuy accepts returns or exchanges only for items purchased on the Shoebuy.com website. If you would like to return or exchange an item that was not purchased on the Shoebuy.com website, please contact the retailer where you made the purchase.
 


Returns policy for Big Dogs

Our normal return policy for regular-priced items is 30 days for an exchange or refund. (Shipping, handling, and insurance are non-refundable.) However, all sales are final on clearance-priced merchandise.


Returns policy for US Toy

At US Toy Company our goal is to make sure you’re completely satisfied with every purchase. If, for any reason, you are not 100% satisfied with your purchase, return it within 60 days using one of our hassle-free return or exchange methods outlined below. We want to make your return or exchange as easy as possible!

Fast Exchanges

For the fastest service, call Customer Service at 1-800-448-7830 to request a Fast Exchange RMA number. We’ll immediately place your new order and charge your credit card for the total amount of the new item plus shipping/handling and any applicable taxes. We will then refund the amount of the originally ordered item using the same payment method used on the original purchase upon its return. Your replacement item usually ships in 2 - 3 business days except for drop shipped items which take 4 - 6 weeks. While you await your replacement item, carefully repackage your return merchandise and be sure to visibly write your RMA number on the outside of the return package. Please enclose the packing slip in the return package. If you do not have the original packing slip, please include a document with your name, address and phone number.

Standard Exchange

Don’t need to rush that exchange?! Please contact Customer Service at 1-800-448-7830 to request an RMA number and they will assist you in the standard exchange process. Using our standard exchange process will require that the originally purchased item is returned before the item being sent in the exchange is shipped. Carefully repackage your item, write the RMA number on the outside of the return package and enclose the order packing slip. If you do not have the original packing slip, please include a document with your name, address and phone number in the return package. Upon return of this item, we will promptly send out the new item and issue a refund if the new item is of lesser value than the originally purchased item using the same payment method used on original purchase. Drop shipped item may take 4 - 6 weeks.

Returns

Should you need to return an item, please contact Customer Service at 1-800-448-7830 to request an RMA number. Carefully repackage your item, write the RMA number on the outside of the return package and enclose the order packing slip. If you do not have the original packing slip, please include a document with your name, address and phone number in the return package. A refund will be applied using the same form of payment method originally used once the item is received.

Returning Large Items Delivered by Common Carrier

Before signing the bill of lading: Please inspect your merchandise presented by the trucking company. If there is obvious damage to the merchandise, please document this damage on the bill of lading before the driver leaves. Any package defects such as tears, punctures, crushing, water damage or placement of the item wrong end up may indicate concealed damage. Please keep all packaging until you have determined the order is acceptable.

During Delivery: If you see obvious damage you may refuse the shipment and note the reason for the refusal on the delivery paperwork. Call us at 1-800-448-7830 to arrange for a replacement. You will not be charged for shipping and handling on your replacement order.

After you have accepted delivery: If you discover a problem, call us at 1-800-448-7830. We may be able to resolve the problem without a return. Please retain all packing materials and boxes until you have verified the satisfactory condition of your purchase. If you do need to return or exchange a large item, call us and we’ll arrange for it to be picked up by a freight company.

Fees

Customer is responsible for all shipping/handling costs associated with returns and exchanges excluding damage incurred during shipment for large, drop shipped items (See Returning Large Items Delivered by Common Carrier). During the exchange process, customer will be responsible for any item costs above and beyond the originally purchased product. Taxes are also the customer’s responsibility where applicable.


Returns policy for Ties

We offer a 100% satisfaction guarantee on everything we sell. We offer a 30 day cash back and 90 day store credit program. All returns must be accompanied by a Return Authorization number. To get your Return Authorization number, please fill out the fields above and press continue. Items received within 30 days of the ship date receive a full refund of the purchase price. Ties.com will not reimburse shipping and handling fees. Items received after 30 days, but before 90 days from the ship date, are eligible for a store credit only. Store credits are good toward future purchases at Ties.com and are valid for 12 months from the date of issue. Return postage is the responsibility of the customer; we strongly urge you to ship your return with insurance and delivery confirmation. Ties.com is not responsible for lost or misdirected returns. All returns are processed within 7 days of receipt.

SPECIAL NOTE: for orders that received Free Gift or free promotional items. If your order no longer meets the criteria of the specific of the promotion due to a return or exchange, the retail cost of the free promotional item(s) or Free Gift will be deducted from any refund or store credit. In certain cases returning a tie can result in additional changes to your credit card if the amount of the promotion discount is greater than the cost of the returned tie.


Returns policy for Tervis

You may return your order with your sales receipt or packing slip within 30 days from your date of purchase for the refund of the sale price and tax of the purchase (shipping charges will not be refunded). Please note that non-defective returns must be returned in new and unused condition along with its original packing materials. Mail-in returns will be processed within 30 days of receipt. Please allow 5-7 days for credit to process.

- If your order originally received free shipping because it met the offer requirements, but will no longer meet the requirements after we receive the returned item(s), Tervis will refund the sale price of the returned item, minus the cost of the shipping charge valued at the new order sub-total.
- Please Note: Personalized & customized items are non-refundable.

30-day return & exchange form (http://www.tervis.com/docs/default-source/default-document-library/dtc401_consumer_merchandise_return.pdf?sfvrsn=2)

Returns should be mailed with the completed form to:

Tervis Tumbler Company
Returns Department
201 Triple Diamond Blvd
North Venice, FL 34275

For information about replacement of a defective product: made for life™ guarantee (http://www.tervis.com/guarantee).
 


Returns policy for Nordstrom

Returns & Exchanges

We handle returns on a case-by-case basis with the ultimate objective of making our customers happy. We stand behind our goods and services and want customers to be satisfied with them. We'll always do our best to take care of customers—our philosophy is to deal with them fairly and reasonably. We have long believed that when we treat our customers fairly, they in turn are fair with us. We do apply returns to the tender it was purchased with. If we choose to provide a refund and no record of sale is available, we will ask for personal identification and a return will be provided at current price on a Nordstrom Gift Card.

About Returns & Exchanges

You can return item(s) by mail or in any Nordstrom store. We do not accept returns of Nordstrom or Nordstrom.com merchandise at Nordstrom Rack locations

RETURNING BY MAIL (U.S.)
If you have an account or an order number, you can start your return now. If you don't have an account or you're missing order information, you can print a blank return form and label. Send in your item(s) using the postage-paid U.S. return label. Your return will be processed within 10-14 business days.

RETURNING IN NORDSTROM STORES (U.S.)
Simply bring the item(s) you'd like to return to a Nordstrom store along with your receipt and original form of payment. Any salesperson can assist you with your return. Find a store. Please note that we do not accept returns of Nordstrom or Nordstrom.com merchandise at Nordstrom Rack locations.

EXCHANGES
For the best service and selection, please order your replacement items online or call 1.888.282.6060 for assistance.

EXCEPTIONS & SPECIAL INSTRUCTIONS
Please call customer service at 1.888.282.6060 for assistance returning oversized items, perishable goods or other unusual merchandise.

REFUNDS
All refunds will be credited to your original form of payment or a Nordstrom Gift Card. We offer gift receipts to customers when purchasing gifts. When returning a gift, you'll receive your refund only on a Nordstrom Gift Card. If we choose to provide a refund and no record of sale is available, we will ask for personal identification and a return will be provided at current price on a Nordstrom Gift Card. (Gift Cards cannot be redeemed for cash unless required by law.)

- Items Returned by Mail: If you ordered by credit card, we'll credit your account within 14 business days. This will show on your next statement, depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be charged for the new item and credited for the return. If you paid with a Gift Card or Nordstrom Notes, we'll mail you a Nordstrom Gift Card. If a credit card was used in combination with a Gift Card or Nordstrom Notes, the entire merchandise amount will be refunded to your credit card. - Shipping Charges: Unfortunately, we cannot refund shipping charges.

GIFT CARDS
Gift Cards can't be returned.

WESTIN HEAVENLY® BED
Please call 1.800.285.7344 for inquiries and assistance.

FINE JEWELRY
Please follow the instructions included in your shipment and fill out the return section of the packing slip when returning fine jewelry by mail. Return your package via the carrier of your choice, with return signature required. For your protection, you must insure the package for the value of the item enclosed. Fine jewelry can also be returned to Nordstrom stores that have a Fine Jewelry department. Simply bring the packing slip and/or credit card used when you placed the order.

INTERNATIONAL RETURNS
International Nordstrom.com orders made with Borderfree have a different return process and do not qualify for free returns or merchandise exchanges. For a refund that includes duties, taxes and tariffs, please contact Nordstrom customer service and ask them to send you a Return Merchandise Authorization form on behalf of Borderfree. Then mail the completed form with your item(s) to Borderfree. If you choose to return an international order directly to Nordstrom, you will receive a refund for the merchandise from Borderfree but not duties, taxes or tariffs. Learn more about international returns.

GREEN SHIPPING
In our continued effort to minimize waste and lessen our impact on the environment, please note that your order may arrive in a slightly used shipping box.

NORDSTROM RACK RETURN POLICY
Please visit the Nordstrom Rack and HauteLook sites for information about their return policies.

Questions? Call 1.888.282.6060 or chat with us.

What about returns for purchases at Nordstrom.com?
Simply send your item back or bring it to a store near you and we'll do our best to take care of you.

Do I need a receipt from my purchase?
Your receipt or order number helps us locate your purchase the fastest. If you don't have a receipt, we should be able to find the purchase in other ways, but we may ask you for more information so we can better assist with your request. If no record of sale is available and we choose to provide a refund, your personal identification will be required to process the return and the return is provided at current price on a Nordstrom Gift Card.

Do you take everything back?
We'll do our best to take care of you, but from time to time we cannot accommodate a return.

Is there a time limit? What if the item is worn?
We will do our best to take care of customers and deal with them fairly; we ask that our customers treat us fairly as well. From time to time we may not accept a return. There are no time limits for returns or exchanges.

Why do special-occasion dresses and some designer items have tags that say if the tag is removed the garment cannot be returned?
Customers have told us that they want to ensure the special-occasion dresses and designer items they're purchasing have not been worn prior to their purchase. Over the years, we have also found that we received a disproportionate number of returns of what appeared to be worn special-occasion dresses and designer items. To help in both instances, we implemented a tag or card to help ensure these items are returned in original condition with tags still attached.

Are there restocking fees?
No.

Why does Nordstrom request my personal identification for a return without a record of sale?
Because of our liberal return philosophy, we have this internal auditing procedure to give us the ability to monitor and investigate refunds and returns without a record of sale.

Can I put an item on hold?
Merchandise holds will no longer be offered to individual customers. However, we will continue to offer holds for events and special services—like Reserve Online & Try in Store, available on our app.

Do you take checks?
Checks will no longer be accepted as payment for merchandise. However, checks will continue to be accepted for payment on accounts.

How do you process my return if I paid with PayPal?
If your purchase was made with a PayPal account, your refund will be made to the credit or debit card associated with the PayPal account or a Nordstrom Gift Card can be issued. If the original form of payment was a PayPal line of credit, the refund will be issued to a Nordstrom Gift Card.


Returns policy for HAGGAR

Return Policy

We want you to be fully satisfied with every item that you purchase from www.haggar.com. If you are not satisfied with an item that you have purchased, you may return the item within 30 days after delivery for a full refund of the purchase price, minus the shipping, handling, gift wrap, and other charges.

The item must be returned in good condition, in original boxes (whenever possible), and with all paperwork, parts and accessories to ensure credit.


Returns policy for Paragon Sports

If you are not completely satisfied with your order, you may return the merchandise in it's original condition with packaging to Paragon Sports via an insured, trackable shipping service or you may return the merchandise to our retail store within 30 days from the receipt of your order.
All Custom Knives and Climbing Equipment are FINAL SALES and are not returnable.
Please use the address label from the packing slip for all returns. If you lost the address label, send all returns to ParagonSports.com., Returns Department, 24 East 18th St., New York, NY 10003.

Paragon Sports reserves the right to limit quantities on any item ordered.
For questions about your order, item quantities or a return, please contact our customer service department at (customerservice@paragonsports.com), or by calling 212-255-8889 (NYC) or 800-961-3030 (Outside NYC) between the hours of 10:00am - 8:00pm Monday thru Saturday and 11:00am - 7:00pm on Sundays, Eastern Time.

QUESTIONS:
Call us at 800-961-3030 or 212-255-8889, Monday thru Saturday 10:00 a.m. to 8:00 p.m. and Sunday 11:30 a.m. until 7:00 p.m. Eastern Time
-or- Send us an email (to customerservice@paragonsports.com).


Returns policy for CafePress

Returns and Exchanges

Refunds

CafePress.com offers a 30-day satisfaction guarantee on all products. If you would like to return an item for a refund, please fill out our return request form. We will send you an RMA and instructions on how to send the item(s) back. Shipping charges are not refundable.

For returns, fill out our contact us form online and select “Exchange/Refund” as the reason for contact.

Exchanges

CafePress.com offers a 30-day satisfaction guarantee on all products. If you would like to exchange an item for a different one, please fill out our exchange request form. We will send you an RMA and instructions on how to send the item(s) back. Shipping charges are not refundable.

For exchanges, fill out our contact us form online and select “Exchange/Refund” as the reason for contact.


Returns policy for Hearth Song

Returns and Exchanges


At HearthSong/CWDkids®, our goal is to make sure you’re completely satisfied with every purchase.

If for any reason you are not 100% satisfied with your purchase, return it within 90 days. If your item is defective, you have one year from the date of purchase to return it.

We want to make your return or exchange as easy as possible. 

Personalized Items
Please note that personalized items are not returnable.

Fast Exchange
For the fastest service, call Customer Service at 1-800-533-4397 to request a Fast Exchange. We’ll immediately place your new order and charge your credit card. Your replacement item usually ships the following day. We pay the shipping and handling.

While you await your replacement item, repackage your return merchandise carefully and complete the Return and Exchange Form found on your packing slip. Once we receive your return, we’ll credit you for the cost of the original item less the return shipping fee of $6.95.

Returns or Exchanges by Mail
Please complete the Return and Exchange Form found on your packing slip. Also, be sure to fill in the Reason Code on the back of your invoice. This will expedite the processing and ensure the accuracy of your return.

For your convenience, a UPS Authorized Return Label is included with every shipment. Instructions are found on the back of the label. Affix the label over the original shipping label on your box and drop it at a convenient UPS pickup location. If you’re returning your item because it is damaged, defective, or an error was made on our part, you will not be charged for return shipping. If you are returning for any other reason, we’ll deduct the $6.95 return shipping fee from your refund or credit. Returns are usually processed within 48 hours of receipt of the return merchandise.

Lost your label? Call 1-800-533-4397 and we’ll send you a new one.

If you prefer to send your return via US Postal Service, please download a printable label. We'll deduct $6.95 from your refund or credit. If you choose not to use our UPS or USPS prepaid label, you are responsible for all return shipping costs. 
Please ship your return to:

HearthSong/CWDKids
Returns Department
3710 Wyse Road
Dayton, OH 45414

Returning Large Items Delivered by Common Carrier
Before signing the bill of lading: Please inspect your merchandise presented by the trucking company. If there is obvious damage to the merchandise, please document this damage on the bill of lading before the driver leaves. Any package defects such as tears, punctures, crushing, water damage or placement of the item wrong end up may indicate concealed damage. Please keep all packaging until you have determined the order is acceptable.

During delivery: If you see obvious damage you may refuse the shipment and note the reason for the refusal on the delivery paperwork. Call us at 1-800-533-4397 to arrange for a replacement. You will not be charged for shipping and handling on your replacement order.

After you have accepted delivery: If you discover a problem, call us at 1-800-533-4397. We may be able to resolve the problem without a return. Please retain all packing material and boxes until you have verified the satisfactory condition of your purchase. If you do need to return or exchange a large item, call us and we’ll arrange for it to be picked up by a freight company.

Replacement Parts
We carry replacement parts for many of the items we carry and can often help with replacement parts for a nominal fee. Please call 1-800-533-4397 for assistance.


Returns policy for Lamps Plus

Return Policy

60 Day Return Policy - Your Satisfaction is Guaranteed!

We stand behind the products we sell. If for any reason you are not satisfied with a purchase, return it within 60 days of receiving it. Note that some conditions apply and not all products are eligible for return; read below for our complete policy. Absolutely no returns will be accepted after 60 days; please inspect all products upon receipt.

Please note the following:

- All returns must be made with a Return Merchandise Authorization number; please call our Customer Service center at 877-704-2425.
- Furniture and rug purchases cannot be returned to a Lamps Plus store location; they must be shipped back to our warehouse.
- All returned items must be sent back to us using the original shipping boxes and packing materials.
- Installed products with cut wires or loose crystal returned from a US address will be subject to a $50 fee.
- Sales of clearance items, giclee items personalized with uploaded photos, and custom made-to-order items are final.
- Our free return shipping offer applies only to the 48 continental US states and excludes certain items.
- Orders placed on Amazon.com do not qualify for our free returns offer. See additional details below.
- White Glove and Threshold orders must be returned within 10 days.
To return a purchase, please follow the directions below.

Returns of Online Purchases

To ensure that your return is processed accurately and promptly, please call us first at 877-704-2425.

A Customer Service Specialist will provide you a Return Merchandise Authorization (RMA)* and instructions on how to ship the product back to us. Please note the following:

- Returns made without a Return Merchandise Authorization will not be accepted.
- Furniture and rug purchases cannot be returned to a Lamps Plus store location; they must be shipped back to our warehouse.
- Some product categories may include free return shipping. This offer applies only to the 48 continental US states and may exclude certain items with designer and giclée shades, and items that ship by freight.
- Orders placed on Amazon.com do not qualify for our free returns offer.
- If your item was delivered via freight, your return is subject to a $99.00 freight pick up fee which will be deducted from your return. You will receive a call to schedule a freight pick up appointment within 2-3 business days. Please note, items requiring freight delivery and/or returns are only available for shipment to addresses in the US.

Write the Return Merchandise Authorization on the pre-printed return address form included with your boxed order. Complete the returns form, then pack it with your order and affix the address label to the outside of the box. Send your return via FedEx, UPS or USPS and obtain a tracking number.

Respond to the order return request email with the shipment date and tracking number. If possible, also include a copy of your emailed invoice in your return box.

Once the product is received at our warehouse in good condition we will issue a refund for the amount of the product and tax to the original method of payment used for the purchase.

All shipping charges on purchases and returns are non-refundable. All merchandise must be in the original packaging. Please note that installed products with cut wires or loose crystal will be subject to a $50 fee when returned from a US address.

If you have misplaced the Returns form included with your order, you may print one from our PDF Form (http://www.lampsplus.com/info-center/cfs-file.ashx/__key/communityserver-wikis-components-files/00-00-00-00-09/0310.lp_2D00_return.pdf). This file requires the Adobe Acrobat Reader (http://www.adobe.com/products/acrobat/readstep2.html).

Returning an Online Purchase to a Lamps Plus Store

You may return an online purchase to any Lamps Plus store within 60 days of receiving it, but you must first receive a Return Merchandise Authorization (RMA) by calling 877-704-2425.

Furniture and rug purchases cannot be returned to a Lamps Plus store location; they must be shipped back to our warehouse. Amazon.com-sourced orders, and White Glove and Threshold orders cannot be returned to stores. Please contact us for assistance.

All merchandise must be in the original packaging. Note that installed products with cut wires or loose crystal will be subject to a $50 fee.

When you contact us, please indicate your online order number and the store location you will be using to make your return. Please note replacement items may not be available at the store location and may have to be ordered at the store to fulfill your request.

For your store visit, please bring with you the following items:

- The RMA authorization for store return sent to you via email.
- The credit card used for the original purchase.
- The item to return in its original packaging.

Check the following link to Find a Store Near You (http://www.lampsplus.com/stores/).

Returning a Purchase Made at a Lamps Plus Store

You may return a purchase made at one of our retail stores to any Lamps Plus location. Note: Furniture and rug purchases made online at LampsPlus.com or at an in-store computer kiosk cannot be returned to a Lamps Plus store location; they must be shipped back to our warehouse. Find a Store Near You (http://www.lampsplus.com/stores/)

When you go to the store for a return or exchange please bring with you the following items:

- Your sales receipt.
- The credit card used for the original purchase.
- The item to return, in its original packaging.

Returning or Exchanging Delivered Furniture

Furniture and rug purchases cannot be returned to a Lamps Plus store location. They must be shipped back to our warehouse. These items must be returned using the original shipping boxes and packing materials.

Returning Online Purchases Made at Amazon.com

We're sorry, but at this time online purchases made through the Lamps Plus Amazon.com storefront cannot be returned to a Lamps Plus retail location.

Amazon.com purchases can only be returned via mail to our central warehouse facility. Please see our Returns of Online Purchases section (http://www.lampsplus.com/info-center/w/help-and-policies/18.return-policy.aspx#online) for information on how to make a return.

White Glove and Threshold Delivery Orders

You have 10 days from the date of delivery to notify us that you would like to return a White Glove or Threshold Delivery order; please note that Blanket Wrap items are not eligible for returns. White Glove and Threshold Delivery are only available on orders shipped in the US.

To ensure that your return is processed accurately and promptly, please call us first at 877-704-2425.

A Customer Service Specialist will provide you a Return Merchandise Authorization (RMA)* and instructions on how to ship the product back to us.

*Returns made without a Return Merchandise Authorization will not be accepted.

Please note the following information:

- Returns made without a Return Merchandise Authorization will not be accepted.
- Returns cannot be made to our Lamps Plus store locations.
- All merchandise must be returned in the original packaging.
- Original shipping charges are non-refundable.
- Return shipping charges are the responsibility of the customer and are non-refundable
- There is a 10% restocking fee assessed on all White Glove and Threshold Delivery returns.
- Once the product is received at our warehouse in good condition we will issue a refund.

See the "Returns of Online Purchases" section above for additional information.

White Glove Blanket Wrap Delivery Orders

We do not accept returns on items shipped via White Glove Blanket Wrap Delivery due to their custom and made-to-order nature. Be sure to thoroughly inspect your product for damage or defects upon delivery. Please note, White Glove Blanket Wrap Delivery is only available on orders shipped in the US.

In the event that damage has occurred in transit, or if you discover defects in the manufacture of the product, please contact customer service immediately. When applicable, replacement parts will be issued to repair the damaged item. If the item is severely damaged and cannot be repaired, a new item will be provided for you.

Howard Miller Furniture and Clock Orders

For Howard Miller items requiring special delivery service, no returns or refunds are possible once the 3-day grace period is over and your order has been processed.

Please note that once you place an order for a Howard Miller furniture or clock item, you have a 3-day grace period to change or cancel your order. No refunds will be issued after this 3-day grace period.

On the 3rd day after your order is placed you will be notified by email that your order will be processed. If we do not hear back from you, your order will be processed the next day and no returns, changes, cancellations, or refunds will be allowed. Payment is required in full at the end of the 3-day grace period.

For Howard Miller clocks, if for any reason there is damage to the case at time of delivery, or if the clock has problems running, Howard Miller has the right to first send out a technician to repair the problem. Their service network touches all ZIP codes in the continental United States. If the clock technician is unable to repair the clock, Howard Miller will have the clock picked up and a new clock shipped to you at Howard Miller's cost. If you have any questions, please call us at 800-782-1967; a sale representative will be happy to assist you in your buying process.

Please note that Howard Miller furniture and grandfather clocks are available for delivery to continental U.S. addresses only at this time.

International Customers

Please note that all sales on international orders are final. We do not accept returns on sales made to international addresses with the exception of Puerto Rico, US Virgin Islands, American Samoa, FPO and APO addresses.


Returns policy for Reeds Jewelers

For items purchased on REEDS.com or JewelersWife.com, returns are accepted within 10 days and exchanges within 30 days of the delivery date. Merchandise must be in new unused condition. All returns require the original sales receipt or packing list, or a copy. Returns will be credited in the original form of payment. Ring sizings are non-refundable. For your convenience, purchases made on REEDS.com, can also be returned at any REEDS Jewelers store location. To return or exchange an item at a REEDS Jewelers store, simply bring it in along with the original packaging and paperwork, and one of our expert associates will be happy to assist you. 

Unfortunately, custom designed or engraved items are non-returnable. However, if you notice an error or defect in the item that you received, please contact us as soon as possible. These issues will be handled on a case-by-case basis.

How to Return or Exchange an Online Purchase via Mail

When you receive your purchase, examine it carefully. If for any reason you are not completely satisfied, please call our online order center toll-free at 877-406-3266 to verify that you are within the return period. Once you have verified that you are within the return period, please follow the return instructions below:

The returned item should be insured for its full value. We are not responsible for returned merchandise lost or damaged in transit. Original shipping charges will be refunded only if we have sent the wrong item or if the item is defective.

Returns by mail or common carrier must be sent to: 

RJIC #5
2515 South 17th St
Suite G
Wilmington, NC 28401

Order Cancellation

If you'd like to cancel or change an unprocessed catalog or web site order for any reason, please call toll free 877-406-3266, as soon as possible. We'll do everything we can to accommodate your request. If your order has been shipped, it cannot be canceled. But you may simply return the order according to our return policy.


Returns policy for EMS

RETURN POLICY

Our first priority is your complete satisfaction with your Eastern Mountain Sports purchase. If you are dissatisfied for any reason and have your original store receipt or web invoice, we will exchange or repair the item in question or provide a full refund.

We will provide your refund using the same method of payment that you used to purchase the item. Returns accompanied by a gift receipt can be exchanged for a gear credit equal to the price of the item at the time of purchase.

Returns without an original store receipt or web invoice may be eligible for merchandise credit, which will be based on how much you used the item and how long it's been since your purchase. Credit amount will be determined upon receipt of the return. All returns without a receipt require a valid state-issued ID, military ID, or passport. You can return your purchase at any Eastern Mountain Sports store or by mail, regardless of whether you bought it in-store or online. If you want to return it by mail, please follow the steps outlined in our Return Instructions.

Please refer to the Return Instructions on the packing slip when returning your item. The item must be returned in good condition, in original boxes (whenever possible), and with all paperwork, parts and accessories to ensure credit.

RETURNING AN ITEM

You can shop with confidence at Eastern Mountain Sports.

Our first priority is your complete satisfaction with your Eastern Mountain Sports purchase. If you are dissatisfied for any reason and have your original store receipt or web invoice, we will exchange or repair the item in question or provide a full refund.

We will provide your refund using the same method of payment that you used to purchase the item. Returns accompanied by a gift receipt can be exchanged for a gear credit equal to the price of the item at the time of purchase.

Returns without an original store receipt or web invoice may be eligible for merchandise credit, which will be based on how much you used the item and how long it's been since your purchase. Credit amount will be determined upon receipt of the return. All returns without a receipt require a valid state-issued ID, military ID, or passport. You can return your purchase at any Eastern Mountain Sports store or by mail, regardless of whether you bought it in-store or online. If you want to return it by mail, please follow the steps outlined in our Return Instructions.

Please refer to the Return Instructions on the packing slip when returning your item. The item must be returned in good condition, in original boxes (whenever possible), and with all paperwork, parts, and accessories to ensure credit.

For your convenience any item purchased online may be returned to any of our retail store locations

RETURNING AN ITEM

If you ever need to return an item to www.ems.com, please follow the instructions below. Instructions are also outlined on the packing slip with your shipped items.

1. Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All items must be returned in good condition to ensure credit.
2. Enclose the bottom perforated portion of the original packing slip with the item. Please keep the top portion for your records. If you cannot send your packing slip, please include your order number, billing name, and address with the item(s).
3. Before sending your return shipment, please remove all extra labels from the outside of the package.
4. Send the return package to the following address (unless your packing slip directs otherwise*):

Eastern Mountain Sports
Returns Department
160 Corporate Court
Meriden, CT 06450

- All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
- It is recommended that you use UPS or Insured Parcel Post for your return.
- Keep the Return Tracking Number for your return package to monitor delivery status.
- You can expect a refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order.
- Credit for gift returns will be issued to the original purchaser.
- You will be refunded the return shipping cost if the return is a result of a manufacturing defect or shipping error.

If you have any questions about the Return process or the status of a Return, please contact Customer Service at 888-463-6367 orcustomerservice@ems.com.

*Note some drop shipped items must be returned to different locations. To ensure correct and timely processing, please be sure to review your packing slip carefully to make sure your return package is sent to the correct location.


Returns policy for Sutro Pool & Spa Market

Order must be less than 90 days old in order to be returnable. Return window starts at the date of receipt of order. Return Merchandise Authorization (RMA) must be requested within this 90-day period. Once an RMA has been issued it is valid for 30 days.

 

Return Method:

If returned product is a normally stocked item and can be sold as new, no re-stocking fee will be deducted from credit, in most cases. If returned product was a special order or a drop-ship from Manufacturer, up to a 25% re-stock fee will be deducted from credit. This is the fee charged to us, and must be passed on to the consumer. ALL returns and cancellations are subject to a re-stock or processing fee.

Restocking/Processing Fees:

If returned product is a normally stocked item and can be sold as new, no re-stocking fee will be deducted from credit, in most cases. If returned product was a special order or a drop-ship from Manufacturer, up to a 25% re-stock fee will be deducted from credit. This is the fee charged to us, and must be passed on to the consumer. ALL returns and cancellations are subject to a re-stock or processing fee.

Responsibility for Return Shipping Costs:

Customer is responsible for paying return shipping costs.

General Information regarding Returns: 

We hope you can understand that unlike many of our competitors, we do not sell used or refurbished items, and therefore returned products that are used and/or installed cannot be re-sold. Occasionally manufacturers will guarantee (not to be confused with warranty) their products and we will honor their guarantee, provided you follow their procedure for returning the product.

Why Request an RMA? 
Product returns are subject to the authorization of Sutro Pool & Spa Market and/or the manufacturer of the product. If a package is returned without an RMA there is no way to know what product is being returned or whom to credit back. Therefore, any package returned without an RMA number on the shipping label will be refused. You, the buyer, will be responsible for return shipping, unless we have shipped a product other than that which was expressly ordered by you. If Sutro Pool & Spa Market provides the label it should already have the RMA number on it.

Requesting an RMA:
By reaching out to us directly at 415.299.8082. We will then issue a RMA number which you can write on the return shipping label prior to returning the product(s). When authorized by Sutro Pool & Spa Market, returned merchandise must be received within 30 days from the date of buyer's receipt of the merchandise, must be in the original undamaged packaging with all accompanying material, in saleable condition with freight paid in full by you, the buyer. A signed RMA also must be faxed or e-mailed prior to shipping the product back. Your account will be credited the full amount of the returned item less any applicable charges.

RMA Charges: 
We reserve the right to charge up to a 25% processing and re-stocking fee ($10 minimum). We also reserve the right to provide a return shipping label and deduct the shipping cost from your refund.

Refusal Charges:  
We reserve the right to charge a 20% processing and re-stocking fee ($20 minimum), original shipping, return shipping, and any other applicable refusal charges on products that would have qualified for an RMA. Products that would not have qualified will not be credited.

Products Believed To Be Defective or Incompatible: 
As it is not possible for Sutro Pool & Spa Market to have full knowledge or complete details of your pool system, we cannot accept responsibility for merchandise that is not compatible or does not function with your system. We always recommend that the buyer contact the manufacturers directly to determine that the product will be suitable in their environment, if in doubt. Buyer assumes all responsibility without exception, outside of a manufacturer's stated return policy or warranty. We apologize, but this is due to the huge variety and complexity of pool systems and pool products. We have found that in the majority of cases where a product does not work as desired, it is not due to a product defect, but rather the wrong product, or a problem with the buyer's system.

 

If you need the number of a manufacturer that is not yet on our links page, please email us and we will forward that information to you promptly. In the event that you feel your purchase is defective, it is incumbent upon you to contact us and/or the manufacturer directly for resolution before attempting to return the product in question. Most manufacturers have technical support and warranty service centers that will be more than happy to assist you in making sure that your product is functioning properly, and if not, will take steps to see that any defect is handled quickly.

Products Shipped By Freight Carrier: 
Returns, defective or otherwise, which were originally shipped by freight truck line (non FedEx, DHL, UPS or USPS) must also be returned via freight truck at customer's expense. A product that was delivered by freight truck but shipped back another way will be refused and all costs will be the responsibility of our customer.

 

Warranty Information:
Nearly all products sold by Sutro Pool & Spa Market carry a manufacturer warranty. If you feel you have a defective product, please refer to the warranty information packaged with your product. Please contact us by email if you require assistance at hello@mysutro.com.
 

Sutro Pool & Spa Market does not express or imply any warranties. All warranties are the responsibility of the manufacturer. Sutro Pool & Spa Market expressly disclaims liability for any injury, loss, damage, or cost (including labor) of any kind arising from the use or inability to use any item we sell.

 

These criteria apply to warranties for most manufacturers and most products:

  • Most manufacturer warranties clearly express that warranty applies to defects in material and/or workmanship only, and cover only the replacement of defective or missing parts. Any damage that occurs to a product after it has shipped from the factory is not the manufacturer’s responsibility and is not covered under warranty unless caused by defects in material or workmanship.
  • Labor is not included in most warranties, nor do manufacturers accept responsibility for loss of time, inconvenience, incidental expenses or material charges.
  • Any shipping charges incurred in the execution of a warranty claim are the responsibility of the owner.
  • Warranties typically extend to the original retail owner only and are not transferable.
  • Warranty period begins on date of purchase or installation, if it can be proven with an invoice or proof of purchase.
  • For products that were shipped internationally, warranties are usually only valid if the manufacturer has a presence in the country where the products were shipped.

Returns policy for Grand Slam New York

Returns & Exchanges 

Damaged goods received must be reported within 5 days of delivery of the package. We are not liable for any damaged products reported after that time. Please call 212-398-6388 or email info@grandslamnewyork.com

Return Policy
Refunds will be credited to the card used at checkout for the original purchase price excluding our shipping costs. Any items ordered that were discounted (on sale) are non-returnable and non-exchangeable. Items ordered with Free Shipping can only be returned for the amount minus any shipping costs incurred on our side. Returns must be in unused and sellable condition with all original tags. Please email us at info@grandslamnewyork.com or call our toll-free number for a Return Authorization Number. Orders returned after 30 days from the ship date will receive a store credit. Orders returned without an authorization number will be charged $1.95 restocking fee per item returned. Custom bulk orders, which are made to order are subject to restocking fees.

Exchanges
Items may be exchanged as long as the item you are exchanging is still for sale in our store. You can find this out by emailing us or calling us. The cost of reshipment will be charged to the customer. 

All Returns/Exchanges must have original receipts and tags, and must be in unused and sellable condition. Any return will be voided if this standard is not met. 

*Converse All-Stars 

Truckloads of Converse All-Stars are received by us weekly. Due to the high volume of sales, our inventory may fluctuate. In case the pair you pick is out of stock, do not panic. Your credit card has not been charged and we will keep you posted on it's availability. 

Any Questions or Comments please Email us: info@grandslamnewyork.com


Returns policy for Walgreens

Walgreens.com Return Policy

What is the Walgreens.com return policy?

Most products purchased from Walgreens.com may be returned either to a store or by mail within 30 days of purchase date and must be accompanied by the original receipt included with the shipment.

Your satisfaction is 100% guaranteed on all Walgreens brand products! If you are not completely satisfied, return the unused portion and we will refund the full price, including shipping.

- These brands include: Walgreens (Well at Walgreens), Finest Nutrition, Nice!, Good & Delish, Living Solutions, Patriot Candles, Modern Expressions, Crafted Imports, Smile & Save, Wexford, Playright, West Loop, Petshoppe, Big Roll, Home Elements, Infinitive, Ology, Well Beginnings, Studio 35 Beauty, Luxepop, and all seasonal items which are distributed by Walgreen Co.
- Please note, the Walgreens Brand 100% policy does not apply to Pseudoephedrine and/or Ephedrine items, Prescriptions, or Contact Lenses. Please review the Pseudoephedrine Policy, Pharmacy Policy, and Contact Lenses Policy for additional information.
- After 30 days or without a receipt, the return will be issued as store credit to a W card.

If you wish to return a shipping-restricted item classified as flammable, hazardous or ORM-D, contact Customer Care at 1-877-250-5823 for return shipping instructions. Do not ship these items using the return shipping label.

NOTE: This policy does not apply to prescriptions or contact lenses - see the sections Pharmacy and Contact Lenses below for more information.

How can I return my online product order?

If a product is an exception to our standard return policy, a notification will display with the item when processing your return label at www.walgreens.com/returnlabel. If the receipt lists no exceptions, you may follow one of these two standard return methods:

1. Return Items to a Walgreens Store
Bring the product, receipt, and payment method (if applicable) to any Walgreens store within 30 days of purchase date for immediate credit to your credit card account or by cash if you paid via check or PayPal. Taxes will be refunded at your local rate. Products returned without a receipt are subject to the approval of store management and will be refunded as a gift card. If you do not have the original receipt, please contact Customer Service toll-free, at 1-877-250-5823 or see the question How can I print a copy of my Walgreens.com receipt? below.

2. Ship Items to a Return Center
You may mail the product(s) in the original packaging and original receipt to our return center. Please visit our returns site at www.walgreens.com/returnlabel to print a prepaid return label for your order. You will be prompted for your address, order number and reason for the return. Submissions without an order number will not be accepted.

After completing the form, select "Submit" to be directed to a page with a printable, prepaid return label. Print the label, attach it to your package per the label instructions and drop it off at your nearest Post Office, drop box or give it to your Postal Carrier. Please keep a record of the tracking number. You will need to provide the tracking number when contacting customer service regarding the return. Please include the original receipt and circle the item(s) you are returning. We will issue a full refund of the product's purchase price and applicable taxes as a credit to your method of payment once we have received and processed the returned product(s). Please allow 30 days.

NOTE: SHIPPING-RESTRICTED ITEMS CANNOT BE RETURNED WITH THE SELF SERVICE RETURN SHIPPING LABEL. PLEASE CONTACT CUSTOMER CARE AT 1-877-250-5823 FOR SPECIAL RETURN SHIPPING INSTRUCTIONS.

How can I print a copy of my Walgreens.com receipt?

Orders placed through your Walgreens.com account can be found online on your Account Home page. Here you can view and print order details including a copy of your receipt or invoice by following the steps below:

1. Go to https://www.walgreens.com and log in to your account.
2. Hover over Your Account and select Product Orders.
3. Select the order number of the receipt you would like to print.
4. On the order details page, select either the Print or PDF icons to print your receipt or save it as a PDF file.

How do I return a Shipping-Restricted item purchased from Walgreens.com?

Shipping-Restricted items need to be returned via a special process. If a product is an exception to our standard return policy, a notification will display with the item when processing your return label at www.walgreens.com/returnlabel. Please call Customer Care at 1-877-250-5823 for assistance.

NOTE: SHIPPING-RESTRICTED ITEMS CANNOT BE RETURNED WITH THE SELF SERVICE RETURN SHIPPING LABEL. PLEASE CONTACT CUSTOMER CARE AT 1-877-250-5823 FOR SPECIAL RETURN SHIPPING INSTRUCTIONS.

How do I return an item or product that includes lithium batteries?

Please call Customer Care at 1-877-250-5823 for assistance.

NOTE: SHIPPING-RESTRICTED ITEMS CANNOT BE RETURNED WITH THE SELF SERVICE RETURN SHIPPING LABEL. PLEASE CONTACT CUSTOMER CARE AT 1-877-250-5823 FOR SPECIAL RETURN SHIPPING INSTRUCTIONS.

How can I track my return?

You can track your return online at www.walgreens.com/trackreturn. Please note that you will need your order number to track your return.

What if I can't print my prepaid return shipping label?

If you don't have access to a printer or cannot print your return shipping label, please call Customer Service toll-free, at 1-877-250-5823.

How do I obtain an exchange or replacement for my damaged product?

If a product arrives damaged, please contact Customer Care directly by calling toll-free, 1-877-250-5823. The product(s) will be replaced at no additional charge.

Are there any products I cannot return?

We cannot accept returns of gift cards, sexual wellness, or seasonal products. If you have any issues with a Walgreens gift card purchased on Walgreens.com, call Customer Care toll-free, at 1-877-250-5823.

Should I insure my returns?

No, packages should only be returned using a prepaid return label generated by www.walgreens.com/returnlabel. If you have any questions, call Walgreens.com toll free, at 1-877-250-5823.

How do I know if you received my return?

The best way to track your return is to contact Customer Care toll-free, at 1-877-250-5823.

 

Pharmacy

Can I return shipped prescriptions?

By law, we cannot accept returns of prescription products for reuse or resale. However, if you feel we have made an error in filling the prescription, please call Customer Service toll-free, at 1-877-250-5823 with details of the error. We will request special authorization for a return of the Prescription.

 

Contact Lenses

Can I return contact lenses?

You may return contact lenses if:

- We sent the wrong lenses
- The lenses are damaged or defective
- You ordered an incorrect prescription

We will accept returns of any unopened, unexpired and undamaged boxes of in-stock contact lenses in the original packaging sold through Walgreens.com.

NOTE: Made-to-order lenses are not returnable. Mail the unopened, unexpired and undamaged boxes of in-stock contact lenses in the original packaging to our contact lens return center using the URL www.wgreturns.com to generate a USPS return label. Retain the receipt portion of the label for tracking purposes. Include a copy of the original invoice with the product when returned. On the receipt, circle the product(s) you are returning. You will be notified via email once we have received and processed your contact lens return.

How do I return contact lens solutions, accessories, etc.?

For products other than lenses that are sold in the Contact Lens Center, you can take them, along with the original packaging and receipt, to any Walgreens store within 30 days of your purchase. Taxes will be refunded at the local rate. Products without a receipt will be exchanged or refunded by mail within 14 days.

 

Walgreens Photo

Can I return an online Walgreens Photo order?

For orders picked up at your local Walgreens, please visit the store to request an exchange or refund. For mail orders, please email our Customer Service team at service@photo.walgreens.com or call us toll-free, at 1-866-264-2910. We're available 24 hours a day, 7 days a week! You can also browse Photo Help for answers to frequently asked photo questions.


Returns policy for Stage

If you are not completely satisfied with your purchase, simply return it to us within 180 days and we will gladly issue a refund or credit to you. Return options and terms vary depending on the method of purchase. Please see below for details.

Please note that if you receive a free gift or a bonus gift (“GWP”) when purchasing an item, you must return the GWP when returning or exchanging the item that qualified you to receive the GWP. If you choose to keep the GWP, we will charge you for the value of the GWP when processing your return.

Additionally, unless the item is defective, the items that you return must be unused and in the original box and/or packaging. All Social Dresses have special tags that indicate the dress cannot be returned once the tags have been removed; Social dresses must have the original tags attached when you return them.

Shipping fees are not refundable. However, if your order is damaged upon arrival or the wrong item was shipped to you, you may call Customer Service to request a refund of the shipping charges.

Returns and Exchanges at Our Stores
(applies to all merchandise)

Merchandise purchased in one of our retail store locations or online may be returned or exchanged at a store. To find the store location nearest to you visit: www.stage.com/store/findyourstore

You will receive a refund for the full amount of your purchase when you bring your original receipt or the packing slip received with your online purchase. Refunds will be issued in in the original form of payment. Credit card refunds can only be applied to the card used to make the purchase.

Refunds for items purchased with a gift card will be made in the form of a merchandise credit. Merchandise credit will also be provided for gift returns, including gifts purchased online. Merchandise credit is redeemable in store and online.

If you do not have your original receipt, you may still be eligible to receive a full refund if we are able to locate your purchase transaction. If you do not have your original receipt and we are not able to locate your purchase transaction, we will issue you a merchandise credit for the returned items at their lowest selling price within the past 30 days.

Returns of Online Purchases by Mail
(for merchandise purchased online only; no exchanges by mail)

To return any item purchased online, you need to locate the packing slip sent with your order. That packing slip is both your receipt and a return form. If an item that you are returning was damaged when you received it, you must write “damaged” on the return form. Repackage the item(s) that you want to return along with the completed return form and send the package to us and send it to the following address:

Stage Return Center
1237 East Rusk
Jacksonville, TX 75766

You may choose the shipping method for your return. USPS, FedEx (http://www.fedex.com/locate/), and UPS (https://www.ups.com/dropoff?loc=en_US) are all acceptable shipping methods, but you should make sure that you receive a tracking number. We will not be responsible for any packages that are lost by the shipping carrier in transit. Carefully repackage all items as we will not accept returns of items that are damaged during return shipping.

Once your return is received, we will process a refund to the credit card that you used to make your purchase. If there are any issues with your return, we will contact you. Otherwise, you should expect a refund to the credit card used to make the purchase within 5 days from the day we receive your return package.

Please note that Return by Mail is not available for the following transactions:

In Store Purchases. Merchandise purchased at a store must be returned in store and cannot be shipped back to us for a refund.

Exchanges. At this time we do not offer exchanges by mail.


Returns policy for Marks & Spencer London

RETURNS

What is your refund and returns policy?
NEW: We now offer a local returns for USA (you only need to pay for the return to a US address, we will pay for the rest).
Our returns policy: You may return unused products within 35 days of purchase with a valid parcel summary document. Your items don't need to be in the original box or bag as long as they're securely packaged.
How do I return all or part of my order? You have two options, which are summarised below: 

How do I return all or part of my order?
1.Self-postage return
Simply use our returns portal to print a returns label. You will then be able to return all or part of your order at your own cost through your preferred carrier. Please note, the returns label and returns note is valid for one parcel only.
2. Local return
In order to lower your postage costs, we offer the option to send your package to an address in the USA; we will pay for the rest of the return back to the UK! To arrange a return, go to on our returns portal and select this option. Once you have created your returns label, simply drop-off your return at any Post Outlet or Postal Box near you.

How much does it cost?
1. Self-postage return
You are responsible for returning the order yourself through your own choice of carrier; the cost will be dictated by the carrier
2. Local return
In order to lower your postage costs, we offer the option to send your package to an address in the USA; we will pay for the rest of the return back to the UK! To arrange a return, go to on our returns portal and select this option. Once you have created your returns label, simply drop-off your return at any Post Outlet or Postal Box near you.

How much will I be refunded for my order?
1. Self-postage return
You will be fully refunded for the value of the goods returned; you will not be refunded for any shipping costs (unless the goods being returned are faulty) or any taxes you paid on your order, if applicable.Please note that we will refund your shipping costs if you are returning faulty goods.
2. Local return
You will be refunded for the value of the goods returned minus the cost of the return (unless the goods being returned are faulty). Additionally, you will not be refunded for any shipping costs or any taxes you paid on your order, if applicable.Please note that we will refund your shipping costs if you are returning faulty goods

You will need your Order ID and the email address associated your M&S USA account to select your return option
Looking to return a faulty or incorrect item: Please contact us and we will get this sorted for you.
Note: we can’t accept goodwill refunds for bra accessories, earrings for pierced ears, or opened bedding.

When will I receive my refund?
It can take up to 28 business days (up to 21 days for your return to be received at our warehouse and up to 7 working days to process the return). We will send you a confirmation email once we’ve refunded you.
Any refund will automatically be issued to the original payment method used when placing your order (i.e. card, PayPal account).


Returns policy for Burlington Coat Factory

Return by Mail

Complete the Return Section of your packing slip.
Circle the item number of the item/items you are returning.
Burlington will refund your credit card for the purchase amount less shipping and handling within 14 business days of receipt of your return, however, it may take up to two full billing cycles for your credit to appear on your credit card statement.
You will receive an email notifying you when we have received your return and credited your account.

Note: You are responsible for all return shipping charges unless otherwise noted on your packing slip.

General Return Policy

All items must be returned within 30 days of purchase.
Please bring your original receipt or shipping confirmation email.
Merchandise must be in new condition, unused and unwashed and in its original packaging.
Refunds will be issued in the original form of payment.
Non-receipted returns, accompanied by a photo ID (driver's license, state issued non-driver ID, passport, or military ID) and returns after 60 days will receive a gift card for the lowest selling price.

Online Policy

Shipping charges are non-refundable.
Due to health and sanitary reasons, breast pumps, breast pump accessories and fragrances are not returnable under any conditions.
Some merchandise returns are subject to a re-stocking fee. This is stated on the individual product pages.
Many of our vendor-fulfilled items (special orders) may need to be returned to the specified vendor. Please refer to the return address on your packing slip.
Returns from orders placed with PayPal can only be returned by mail or in store. Please see below for how your account will be credited.*
We apologize; we do not currently offer an exchange program for items returned by mail. You must place a new order for the desired items at burlingtoncoatfactory.com.

Please note: you will be charged for shipping and handling on your new order.